This report examines the drivers and barriers encountered by such frontline officers when doing their work. Drawing on extensive interviews with public officials, teachers, doctors, nurses and law enforcement officers in 19 EU Member States, it analyses their views and experiences, identifying persisting hurdles – such as perceptions of homosexuality as a pathological condition – and encouraging trends – including considerable commitment to improve the situation. In this way, this report provides new evidence on an under-researched topic, namely the efforts of public officials and other professionals in education, healthcare and law enforcement to fulfil the rights of LGBT people.