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The Entry-Exit System: fundamental rights guidance for border guards

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  1.                        Stay alert to signs of distress or discomfort and support third-country nationals with specific needs, such as children, older people, and people with disabilities.
  2.                        Pay attention that persons with disabilities and those with limited digital skills can access and understand the information.
  3.                        Provide for additional time and/or assistance and use available alternative procedures (e.g. postponing biometric enrolment to exit in case of temporary injuries; or extracting the facial image from the passport chip), when biometric data is impossible or difficult to capture due to injuries, disabilities, age or other physical features.
  4.                        Offer to collect data more discretely to travelers who feel uncomfortable with the data collection process due to disabilities, religious attire, or other reasons.
  5.                        Use child-friendly language when dealing with children.
  6.                        Follow established referral procedures for third-country nationals requiring assistance, for example if third-country nationals require more privacy, time or interpretation.

 

Legal sources: Charter, Articles 1, 21(1), 22, 24, 25 and 26; EES Regulation (EU) 2017/2226, Articles 10 (2) and 17 (3).