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- Abbreviations
- Key findings
- Introduction
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1. Ageing and digital societies: leaving no one behind
- 1.1 Ageing societies: the demographic change and its consequences
- 1.2 Digital societies
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1.3 The grey digital divide in equal access to public services that are undergoing digitalisation
- 1.3.1 The divide in the ‘grey divide’ and the impact of education
- 1.3.2 Access of older persons to the internet and preferred devices
- 1.3.3 Internet use by older persons
- 1.3.4 Older persons’ digital skills
- 1.3.5 General and health-related digital activities of older persons
- 1.3.6 Older persons’ use of digital public services
- 2. Legal and policy instruments at EU and international levels
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3. Legal and policy instruments at national level
- 3.1 National laws regulating equal access to public services that are undergoing digitalisation
- 3.2 Laws addressing certain groups’ particular risks of digital exclusion
- 3.3 Complaint mechanisms and systematic monitoring concerning equal access to public services that are undergoing digitalisation
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3.4 National policy frameworks on digitalising public services
- 3.4.1 Explicit mention of equal access to public services that are undergoing digitalisation in national policies and strategies
- 3.4.2 Explicit recognition of non-discrimination in national policies and strategies
- 3.4.3 Retaining offline public service options in policy documents
- 3.4.4 Recognising groups at risk of digital exclusion in policy
- 3.5 Financial resources for the implementation of national policies addressing digitalisation
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4. Targeted individual and structural measures to promote older persons’ equal access to public services that are undergoing digitalisation
- 4.1 First-level digital divide: closing the gap by increasing affordability
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4.2 Second-level digital divide: enabling users through training
- 4.2.1 Addressing digital exclusion of older persons by implementing digital inclusion measures
- 4.2.2 Promoting digital literacy across the life cycle
- 4.2.3 Providing targeted offline and digital support services
- 4.2.4 Providing targeted digital support services
- 4.2.5 Fostering inclusive and user-centred service design through co-creation, co-design and participatory design
- 4.3 Third-level digital divide: empowering users
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5. Ways forward: anchoring equal access to public services and non-discrimination in national law, policies and measures
- 5.1 Taking a fundamental rights perspective on ageing
- 5.2 Combatting ageism through the participation of older persons of all ages
- 5.3 Reaching out and motivating people of all ages to achieve basic digital skills
- 5.4 Monitoring digital decade targets for all ages through inclusive data collection
- 5.5 Preparing for the future of an ageing and digitalising Europe
- Annex 1: Glossary
- About this publication
About this publication
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