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- Guidance 1.1: Be aware of the information on the EES that non-EU nationals must receive upon entry into the Schengen area.
- Guidance 1.2: Attend regular training on the EES, its fundamental rights implications and on communication skills.
- Guidance 1.3: Verify that the standard template with information on the EES and the contact details of the controller, the data protection officer and the supervisory authorities is visibly displayed and always available in sufficient copies.
- Guidance 1.4: Systematically check whether non-EU nationals understand which personal data are processed and why, who will access and use the data and how long their data will be stored. Check whether they understand that they may access and request corrections to their data.
- Guidance 1.5: Be friendly and offer support when non-EU nationals appear to be struggling to understand what information they need to provide and why.
- Guidance 1.6: Respond to questionsclearly and politely using language that non-EU nationals understand.
- Guidance 1.7: Seek support from cultural mediators or other support staff to facilitate communication or to identify and refer vulnerable people, where needed.
- Guidance 1.8: Provide clear and complete replies to questions on how to have data rectified, corrected or erased and who to contact regarding complaints. Call a supervisor, if necessary.
- Regulation (EU) 2017/2226 of the European Parliament and of the Council of 30 November 2017 establishing an Entry/Exit System (EES) to register entry and exit data and refusal of entry data of third-country nationals crossing the external borders of the Member States and determining the conditions for access to the EES for law enforcement purposes, and amending the Convention implementing the Schengen Agreement and Regulations (EC) No 767/2008 and (EU) No 1077/2011, OJ L 327, 9.12.2017, pp. 20–82, Articles 38(5) and 50.